Call Centre Software
Level-Up Your Customer Services With SIPPALS Exceptional
Call Center Software Solutions
Empowering customer experience and agents' productivity through innovative call center solutions
What is SIPPALSCC?
SIPPALSCC inbound and outbound call center software are designed to provide seamless end-to-end business communication. We aim at providing industry-best call center software with state-of-the-art features to promote business communication.
Allow your agent to work seamlessly from anywhere and run the business operations smoothly.
Improve the communication through efficiently connecting agents to customers and vice versa.
Converse with customers and deliver best assistance to them through the highly secured system.
Record calls for monitoring, supervising purpose, and boost customer support services.
Call Forwarding To Mobile
Reduce the chances of unattended calls through call forwarding to mobile and improve customer satisfaction.
No installations are required. The system is easy to use and simple to operate.
IVR & AGENT SURVEY
IVR Survey presents a set of survey questions to get feedback from potential customers. Once the conversation between an agent and a customer is over, the agent can transfer the call for the IVR survey or even run a campaign for the survey.
SMS broadcasting functionality allows admin to create and set up an SMS campaign and broadcast the information for the customers.
The QA (Quality Analysis) is an add-on module for the call center software that ranks the agents based on predefined criteria; voice tone, language proficiency, quality of query resolution and many other parameters.