SIPPALS TERMS & CONDITIONS: -

1.    Definition
The Service provider – refers to VoIP dotMY Sdn Bhd (1349548-U)
The Customer – refers to the counter-party who authorized for using the Service subject to the terms and conditions where enter into agreement with VoIP dotMY Sdn Bhd
The Service – refers to all services that provided under SIPPALS brand (SIPPALS is trading brand wholly owned by VoIP dotMY Sdn Bhd)
Credit Limit – refers to limit on Monthly Charges imposed by Service provider at its sole and absolute discretion from time to time
Taxes – Charges will be stated exclusive of any taxes. Customer will be responsible for paying any taxes arising from the Agreement for which Customer is legally liable such as Services Tax at the rate in force at the date the liability arises.
Monthly Fee – refers to monthly rental charges payable by the Customer for the usage of the Service
Deposit – refers to refundable account deposit payable by the Customer as security for the payment of Monthly Charges (Postpaid Call Charge) and/or any part thereof.

2.    Commencement of the Service
2.1    The Service Commencement Date shall be the date when the Service is delivered and confirmed by the Service provider by e-mail.

3.    Permitted use of the Service
3.1.    The Customer acknowledges and agrees that the Service is for its sole use and NOT for wholesale.
3.2.    The Customer shall not share the Service with any third party, either for free or for a fee.
3.3.    The customer agreed that service usage would be for legal communication activities under Malaysian laws & regulations.
3.4.    The Customer agreed that not use or allow any part of the Service(s) to be used for any activity like:
a)    Generate Network traffic in excess of reasonable and normal usage or cause congestion to Service Provider Network;
b)    Cause any disruption, interference, interruption or degradation in the Network or the Service(s) ;
c)    Set bulk of call to anyone or other impermissible advertising, marketing or other activities, including, without limitation, any activities that violate anti-spamming laws and regulations or otherwise cause excessive or disproportionate load on the Service(s)
d)    Make or attempt any illegal or unauthorized access to any part or component of the Service(s), the Network or any third-party equipment, accounts, systems or networks whether directly or otherwise; or to carry out or attempt any activity involving system penetration (i.e. port, stealth, security or penetration scans or other information gathering activity) on Service Providers’ servers or network;
e)    The Customer should retain the Service(s) at all times in the custody and control of The Customer and not permit any third party to use the Service(s). Notwithstanding the foregoing, use of the Service(s) by any third party shall be deemed to be use of the Service(s) by the registered customer whether aware of it or not;

4.    Payments
4.1.    The Customer shall pay the full amount on or before the due date as stipulated in the invoice issued by the Service provider.
4.2.    If any charges remain unpaid after the due date, Service Provider may charge late payment interest at the rate of 1.5% per month on such overdue amount. Service Provider may waive or revise late payment interest or Charges at our discretion.
4.3.    The Customer shall be liable in full for all charges relating to its use of the Services, without deduction for any reason, including without alleged unauthorized or fraudulent use of the Services.
4.4.    The Service provider reserves the right to suspend or terminate the Service in the event of the Customer’s failure to make full payment of outstanding charges.
4.5.    The Customer will be responsible for paying any taxes arising from the Agreement for which Customer is legally liable such as Services Tax at the rate in force at the date the liability arises.
4.6.    If SST is applicable to Service(s) under the Agreement, Service Provider entitled to charge the SST payable to the government on the Service(s). These taxes will be added to the bills issued to The Customer.
4.7.    Payment shall be made through a payment channel accepted by the Service Provider only. In addition, the Service Provider at its sole discretion reserves the right to deny dubious payments where the identity is unclear for any payment for either a service renewal or a new subscription.
4.8.    Any payment via cheque, Customer must submit cheque deposit slip to Service Provider within 4 days from date of deposited. Failure to do so, Service Provider at its sole discretion reserves the right to deny the Customer payments where the identity is unclear and there is no refundable.
4.9.    The Customer shall stated payment reference using invoice number for any transaction via bank transfer either for service renewal or a new subscription payment.

5.    Billing Cycle
5.1.    Bill statements are issued on monthly and annual basis, following a full month’s billing cycle for monthly subscription and full year's billing cycle for annual subscription.
5.2.    If the Service Commencement Date does not fall on the first day of the month, any monthly fee shall be pro-rated.

6.    Billing Disputes
6.1.    If the Customer disputes any invoiced charges, the Customer shall submit written notification by e-mail on or before the invoice due date to the Service provider, with “Notice of Billing Dispute” as the subject line.
6.2.    The two parties shall work together in good faith to resolve any payment dispute within thirty (30) calendar days after the receipt of the “Notice of Billing Dispute” from the Customer.
6.3.    Any disputed amount resolved in favour of the Customer will be credited to the Customer’s next invoice(s); any disputed amount resolved in favour of the Service provider shall be paid before the due date or immediately, whichever comes first, if it is not paid already.

7.    Changes of Service Plan
7.1.     Downgrade of the Service plan is not permitted.
7.2.    The Customer, however, may request for change/upgrade of the Service plan prior to the minimum contract period, subject to the discretion of the Service provider.
7.3.    The Service provider reserves the right to decline the request for change/upgrade of the Service plan.
7.4.    Should the request for change/upgrade is approved, the new Service plan shall be effective on the first day of the next billing cycle.

8.    Renewal of the Service
8.1.    The Service is automatically renewed upon completion of the current contract period, unless either party expresses intention to terminate the agreement.
8.2.    The Service provider reserves the right to either retain or make adjustments to the Service plan.

9.    Telephone Numbers
9.1.    If the Customer subscribes to DID numbers offered by the Service provider, these DID numbers will be the caller ID, and also the numbers to which the Customer will receive incoming calls.
9.2.    The Customer may use another telephone number from other service provider to be the DID of this Service, subject to industry regulations and discretion of the Service provider with proof of telephone number ownership.
9.3.    The Customer shall not transfer or port the DID numbers offered by the Service provider to another service provider.

10.    Security
10.1.    The Customer shall be responsible for maintaining the confidentiality of any usernames and passwords related to this Service, and shall not reveal them to another third party.
10.2.    In the event that such security has been compromised, the Customer shall report to the Service provider immediately. Until such report has been made, the Customer shall be liable for all unauthorized use and transactions related to the Service.

11.    Suspension of the Service
11.1.    The Service provider reserves the right to suspend the Service in the event of:
a)    The Customer fails to make payment timely or unpaid billing reach two billing cycles for monthly subscription
b)    The Customer’s call charges have reached the credit limit
c)    The Customer is suspected of fraud or is using the Service for illegal activities
11.2.    Should the Customer requests the Service to be restored after a suspension, the Service provider reserves the sole and absolute discretion to restore such Service and may condition the restoration upon satisfaction of such conditions deemed necessary for its protection.
11.3.    The Customer liable for Service Charges during period of suspension whether or not at Customer request or caused by Customer default.
11.4.    During Suspension period, Service Provider entitled to terminate Customer account where the outstanding bill continues beyond the allowed timeframe of our policy which is at least 30-Days from suspend date.
11.5.    Service Provider impose the Activation fee of RM20.00 (which fee might change from time to time as prescribed by Service Provider at its sole discretion) for the reconnection or reactivation of the Service in the event that the Service has been discontinued, disconnected or suspended due to overdue bills or any other reasons as provided for under this term and condition
11.6.   Service Provider will restore the Services subject to Customer paying a Activation fee and all outstanding amounts due to Service Provider and any refundable deposit as required by Service Provider.

12.    Termination of the Service
12.1.    The Customer that are not bond with any contract are able to submit their service termination request by giving notice to the Service Provider via email to This email address is being protected from spambots. You need JavaScript enabled to view it..
12.2.   Termination Notice will be effective on the last day of the month and the Customer will be required to pay all fees up to that date and any outstanding fees for other services that have been provided, regardless of whether or not the Customer uses the service after date of notice is received by Service Provider. Final bill will be release which is at least 30 days from the date of the notice is effected, If collection or legal services are required to collect any unpaid amount, the Customer is responsible for all collection costs, including VoIP dotMY Sdn Bhd's solicitor fees.
12.3.   The Service provider reserves the right to terminate the Service with immediate effect in the event of:
a)    The Customer breaches any terms of the Agreement
b)    The Customer is suspected of fraud or is using the Service for illegal activities
c)    The Customer becomes insolvent.
d)    Any authority or regulatory body notifies and instruct the Service provider to stop providing the Service to the Customer
e)    The Customer fails to make payment for outstanding bill within 30-Days started from suspend date.
12.4.    At termination of the Service, the Customer shall remain liable for all outstanding charges and taxes, and shall make full payment to the Service provider immediately. Failure to do so will result in the Security Deposit will be forfeited in part or in full.
12.5.   Upon termination of this Agreement, Service Provider reserves the right to retain the Deposit or Advance Payment (if any) for such period as Service Provider shall deem fit for the settlement of any outstanding dues or charges payable by the Customer.

13.    Deposit and Refund
13.1.    The Service provider shall have the right, where applicable, to collect a deposit, and the Customer shall pay such sum.
13.2.    Any payment made for the Service is not refundable.
13.3.    Any payment made for the Prepaid Credit for Prepaid account is not refundable.
13.4.    Any payment made for annual subscription is not refundable.
13.5.    Should the Service is terminated, postpaid account deposit will be refunded, in part or in whole, to the Customer within thirty (30) days from date of termination, subject to the Customer having no outstanding payments.
13.6.    The Service provider shall be entitled at its absolute discretion to offset the deposit in part or in whole towards any outstanding payment not made by the Customer for postpaid account.

14.    Indemnity
14.1.    The Customer shall indemnify and hold Service provider harmless against all claims, proceedings, actions, any claims for libel, slander, or infringement of copyright arising from the transmission and/or receipt of data and materials in connection with the Service and all other claims which may arise as a result of the Customer's use of the Service or any act or omission of the Customer.
14.2.    The Customer shall hold harmless the Service provider, its directors, officers, agents and affiliates from and against any and all alleged or actual losses, costs, claims, liabilities of any kind, damages including but not limited to any tangible property or bodily injury to or death of any person, or expenses of whatever nature to or by any third party, relating or arising from:
a.    The use of the Service provided to the Customer, whether or not the Customer has knowledge of such use
b.    Any damage or destruction of Customer Premise Equipment not caused by the Service provider, its employees or agents
c.    Any default by the Customer

15.     Miscellaneous
15.1.    This agreement shall be bound by the laws and courts of Malaysia
15.2.    The Customer acknowledges and agrees that the Service is subject to changes in government and industry regulations, and that the Service provider may be require to amend the Service from time to time in order to comply to such regulations.
15.3.    The Customer shall agree to the terms as set forth in the Privacy Statements of the Service provider.

16.     Rights and Liability of Service Provider
16.1.    The Customer agreed that, upon disclosure of any Information at any time, it is deemed that The Customer has consented to allow Service Provider the right to use such Information for provision of Services herein, credit assessment and enforcement, Service and process enhancements in improving Customer's convenience, promotional and marketing purposes. In the event that such consent is retracted, Service Provider shall have the right to automatically terminate the Services or any part thereof.
16.2.    The Customer accepts that Service Provider may revise and/or modify the terms of agreement. In the event of such revision and/or modification, Service Provider shall communicate such revision and/or modification at SIPPALS website. In the event such communication is made at SIPPALS website, the Customer agrees that by continuing to use the Services after such notification, that the Customer agrees to be bound by, accepts and/or consents to such revision and/or modification.
16.3.    Service Provider impose the Activation fee of RM20.00 (which fee might change from time to time as prescribed by Service Provider at its sole discretion) for the reconnection or reactivation of the Service in the event that the Service has been discontinued, disconnected or suspended due to overdue bills or any other reasons as provided for under this Agreement
16.4.    The Customer shall agree to the terms as set forth in the Privacy Policy of the Service provider.
16.5.    Service Provider at its sole and absolute discretion reserves the right at any time without being liable to the Customer or any third party whatsoever, to: Discontinue, disconnect, interrupt, bar or suspend the Service for such period of time as Service Provider shall deem fit for any of the following reasons or any other reason whatsoever:
a.    A breach of any term or condition of this Agreement by the Customer;
b.    Where the Customer shall be adjudged bankrupt or commits an act of bankruptcy or in the case where the Customer is a company shall be wound up or have a receiver or manager appointed;
c.    On suspicion of fraud, or on suspicion of any illegal practice or on suspicion of any unusual activity in respect of the Customer's Account with SIPPALS;
d.    Where the Customer defaults in the payment of any fees, charges or monies due to Service Provider in relation to any other accounts and/or services the Customer may have with Service Provider. Provided always and notwithstanding the aforesaid, Service Provider reserves the right to summarily terminate the Service without giving any notice and without having to give any reason whatsoever;