SIPPAL TERMS & CONDITIONS: -
The Service provider – refers to VoIP dotMY Sdn Bhd
The Customer – refers to the counter-party who enter into agreement with VoIP dotMY Sdn Bhd
The Service – refers to all services that provided under SIPPALS brand
2. Commencement of the Service
2.1 The Service Commencement Date shall be the date when the Service is delivered and confirmed by the Service provider by e-mail.
2.2 The Service Commencement Date shall be the first date of billing.
3. Permitted use of the Service
3.1. The Customer acknowledges and agrees that the Service is for its sole use and NOT for wholesale.
3.2. The Customer shall not share the Service with any third party, either for free or for a fee.
4.1. The Customer shall pay the full amount on or before the due date as stipulated in the invoice issued by the Service provider.
4.2. The Customer shall be liable in full for all charges relating to its use of the Services, without deduction for any reason, including without alleged unauthorized or fraudulent use of the Services.
4.3. The Service provider reserves the right to suspend of terminate the Service in the event of the Customer’s failure to make full payment.
5. Billing Cycle
5.1. Bill statements are issued on monthly basis, following a full month’s billing cycle.
5.2. If the Service Commencement Date does not fall on the first day of the month, any monthly fee shall be pro-rated.
5.3. Likewise, if the Service Termination Date does not fall on the last day of the month, any monthly fee shall be pro-rated.
6. Billing Disputes
6.1. If the Customer disputes any invoiced charges, the Customer shall submit written notification by e-mail on or before the applicable due date to the Service provider, with “Notice of Billing Dispute” as the subject line.
6.2. The two parties shall work together in good faith to resolve any payment dispute within thirty (30) calendar days after the receipt of the “Notice of Billing Dispute” from the Customer.
6.3. Any disputed amount resolved in favour of the Customer will be credited to the Customer’s next invoice(s); any disputed amount resolved in favour of the Service provider shall be paid before the due date or immediately, whichever comes first, if it is not paid already.
7. Changes of Service Plan
7.1. Downgrade of the Service plan is not permitted.
7.2. The Customer, however, may request for upgrade of the Service plan prior to the minimum contract period, subject to the discretion of the Service provider.
7.3. The Service provider reserves the right to decline the request for upgrade of the Service plan.
7.4. Should the request for upgrade is approved, the new Service plan shall be effective on the first day of the next billing cycle.
8. Renewal of the Service
8.1. The Service is automatically renewed upon completion of the current contract period, unless either party expresses intention to terminate the agreement.
8.2. The Service provider reserves the right to either retain or make adjustments to the Service plan.
9. Telephone Numbers
9.1. If the Customer subscribes to DID numbers offered by the Service provider, these DID numbers will be the caller ID, and also the numbers to which the Customer will receive incoming calls.
9.2. The Customer may use another telephone number from other service provider to be the DID of this Service, subject to industry regulations and discretion of the Service provider.
9.3. The Customer shall not transfer or port the DID numbers offered by the Service provider to another service provider.
10.1. The Customer shall be responsible for maintaining the confidentiality of any usernames and passwords related to this Service, and shall not reveal them to another third party.
10.2. In the event that such security has been compromised, the Customer shall report to the Service provider immediately. Until such report has been made, the Customer shall be liable for all unauthorized use and transactions related to the Service.
11. Suspension of the Service
11.1. The Service provider reserves the right to suspend the Service in the event of:
a) The Customer fails to make outstanding payment timely
b) The Customer’s call charges have reached the credit limit
c) The Customer is suspected of fraud or is using the Service for illegal activities
9.2. Should the Customer requests the Service to be restored after a suspension, the Service provider reserves the sole and absolute discretion to restore such Service and may condition the restoration upon satisfaction of such conditions deemed necessary for its protection.
12. Termination of the Service
12.1. Either party may terminate the Service by giving 30-day notice to the counter-party.
12.2. The Service provider reserves the right to terminate the Service with immediate effect in the event of:
a) The Customer breaches any terms of the Agreement
b) The Customer is suspected of fraud or is using the Service for illegal activities
c) The Customer becomes insolvent.
d) Any authority or regulatory body notifies and instruct the Service provider to stop providing the Service to the Customer
12.3. At termination of the Service, the Customer shall remain liable for all outstanding charges and taxes, and shall make full payment to the Service provider immediately. Failure to do so will result in the security deposit be forfeited in part or in full.
13. Deposit and Refund
13.1. The Service provider shall have the right, where applicable, to collect a deposit, and the Customer shall pay such sum.
13.2. Any payment made for the Service is not refundable.
13.3. Should the Service is terminated, deposit will be refunded, in part or in whole, to the Customer within thirty (30) days from date of termination, subject to the Customer having no outstanding payments.
13.4. The Service provider shall be entitled at its absolute discretion to offset the deposit in part or in whole towards any outstanding payment not made by the Customer.
14.1. The Customer shall hold harmless the Service provider, its directors, officers, agents and affiliates from and against any and all alleged or actual losses, costs, claims, liabilities of any kind, damages including but not limited to any tangible property or bodily injury to or death of any person, or expenses of whatever nature to or by any third party, relating or arising from:
a. The use of the Service provided to the Customer, whether or not the Customer has knowledge of such use
b. Any damage or destruction of Customer Premise Equipment not caused by the Service provider, its employees or agents
c. Any default by the Customer
15.1. This agreement shall be bound by the laws and courts of Malaysia
15.2. The Customer acknowledges and agrees that the Service is subject to changes in government and industry regulations, and that the Service provider may be require to amend the Service from time to time in order to comply to such regulations.
15.3. The Customer shall agree to the terms as set forth in the Privacy Statements of the Service provider.