SIPPALS Call API
SIPPALS Call API has been published last year and in this post we would like to highlight the solution and the use cases.
There are many cases where the project needs to connect two parties over the phone and the call need to be initiated from a mobile application, CRM or website.
To name few we can mention below cases:
- Over the phone medical consultation: consultant need to talk with patient over the phone, the call need to be triggered from a CRM system which hide the phone numbers and only display a call button
- Logistic & dispatch: the dispatch needs to call consignee from mobile app without having access to actual phone number of consignee
- Guard house officers: security staff need to contact a tenant from the property management system where the tenant phone number id hidden to officer
In all above scenarios, two people need to have a phone conversation while due to the privacy or other concern they should not get the actual phone number of each other. Or even the project needs to display the corporate callerID to both parties and also limit the maximum call duration.
With SIPPALS Call API, we provide a safe and secure method to trigger such phone calls using our web service and connect two persons over the phone.
How it works:
SIPPALS Call API allows the solution provider to trigger the call by initiating below web request. This API offers a flexible and powerful method to trigger the call from any web or mobile application.
Sample of call API by SIPPALS:
https://api.sippals.com/index.php/callapi.php?username=xxxxxxxx&password=xxxxxxx&CallerID=xxxxx&LegA=xxxxxxxx&LegB=XXXXXXX&MaxDuration=xxx
- username and password are the customer credentials
- CallerID is the callerID number shown to A and B leg of the call
- LegA would be the phone number of person who receive the call first
- LegB would be the phone number of 2nd party in the call
- MaxDuartion is the maximum duration which this call is allowed (in seconds)
There has been great number of solutions built using our API which we are not able to share details due to NDA agreements.
Do reach us at This email address is being protected from spambots. You need JavaScript enabled to view it. if you need such solution or any custom solution related to telephony integration and we would be happy to explore the opportunity.